FAQ's

How do I reach Customer Service?

Customer Service is available           8am-6pm    EST Monday – Friday

Phone: 585-770-7550                        Email: info@kanaleycreation.com

How do I track my order?

After placing your order, you will receive an email order confirmation which includes a tracking link. Click this link if you’d like to follow the progress of your order.

Can I open a Web Store for my team or organization?

Yes, we are able to support online web stores. Please click here to complete a pre-order questionnaire or contact us directly on 585-770-7550 to discuss.

Do you offer volume discounts?

Contact us for volume prices

How do I customize my apparel order?

Please click this Customize My Apparel to get started.

What are the costs to ship?

ORDER TOTAL OF $59.99 OR LESS = $15 FLAT RATE SHIPPING*

ORDER TOTAL OVER $59.99 = FREE SHIPPING*

*Excludes taxes, shipping and applicable discounts or promo codes. This applies to only standard UPS shipments shipped to a US Address inside the continental U.S.

Currently, we do not ship to Puerto Rico, Alaska or Hawaii.

Do you have a Sizing Chart?

Yes, please click here for a sizing chart of all apparel items.

What is the return policy?

  • We will gladly replace merchandise or provide a refund if the order has shortages, damages or for items no longer needed.
  • Claims for damages or shortages must be made within 10 days of order ship date.
  • Requests for returns must be made within 10 days from date of shipment and returned in the original packaging.
  • Closeout merchandise may not be returned. All sales are final.
  • Decorated products may not be returned including third party shipments.
  • All returns require a Return Authorization. Request a return here or email us at info@kanaleycreations.com
  • Returned merchandise must be received within 10 days of receipt of the Return Authorization.
  • Returns are subject to a 15% restocking charge.
  • Restock fee will be waived if a replacement order of equal or greater value is placed at the time the Return Authorization is issued.

When will I receive a credit for my return?

Once the return is received and processed, a credit will be issued within 3 weeks.

Who do I contact if there’s a problem with my order?

Call us at 585-770-7550 or

email us at info@kanaleycreations.com